Refund Policy
Last Updated: August 4, 2026
This Refund Policy applies to all services purchased through topdesignr.com and forms part of our Terms and Conditions. By placing an order or subscribing to a plan, you agree to the terms below.
1. Project-Based Services
1.1 Payment Options. For fixed-price, project-based services, Clients may pay either 50% upfront with the remaining 50% due before final handover, or 100% upfront at checkout.
1.2 Before Work Begins. If a project is cancelled before any design work has started, the Client is entitled to a full (100%) refund of amounts paid.
1.3 After Work Begins — Fair Pay Policy. Once work has started, refund eligibility is assessed using our Fair Pay Policy, which balances client protection with fair compensation for work genuinely delivered:
Full Refund: If the delivered work is substantially inconsistent with the agreed brief, scope, or discussed requirements — i.e., the designer did not deliver what was asked — the Client is entitled to a full refund.
Partial Refund: If the designer delivered work in line with the agreed brief and pre-discussed requirements, but the Client is dissatisfied for other reasons (e.g., change of mind, shifted priorities, subjective preference), a partial refund applies. The deduction reflects the value of work already completed in accordance with our pre-build process for that project type, and is calculated based on project stage reached, hours of design work delivered, and revisions already provided.
No Refund: Amounts corresponding to work fully completed, approved, and handed over through our official handover process (see Terms and Conditions, Section 8) are non-refundable, as ownership has already transferred to the Client.
1.4 Pre-Build Process Reference. Each project type follows a defined internal pre-build process (discovery, concept, revision, and delivery stages). Refund calculations for partially completed work are based on the stage reached within this process at the time of the refund request, not on time elapsed alone.
1.5 How to Request a Refund. Refund requests must be submitted through our support ticketing system on the Client dashboard, or by email, within [7] days of the disputed deliverable being sent. Include your order/project ID and a clear explanation of the issue. We may request supporting details (original brief, feedback history, delivered files) to assess the claim. All refund requests are tracked and time-stamped through our ticketing system for record-keeping.
1.6 Resolution. We aim to resolve refund requests within [5–7] business days. Where there is disagreement about whether delivered work matches the agreed brief, our project records (briefs, approvals, revision history) are used as the basis for the decision.
2. Subscription Plans
2.1 No Refunds for Active Billing Periods. Subscription fees are billed in advance and are non-refundable for the current billing cycle once it has started, including if the Client cancels, pauses, or does not use all available requests.
2.2 Cancellation. Clients may cancel a subscription at any time. Cancellation takes effect at the end of the current billing cycle, and access to the plan's benefits continues until that date. No prorated refund is issued for the unused portion of a cancelled cycle.
2.3 Fair Pay Policy Applies to Requests in Progress. If a specific request within an active subscription was delivered inconsistent with the agreed brief, the Client may ask for that request to be revised or redone at no extra cost, following the same standard used in Section 1.3. Subscription fees themselves remain non-refundable, but the Fair Pay Policy governs whether a specific request qualifies for rework.
2.4 Non-Delivery. If Topdesignr fails to deliver any requests during a billing cycle due to a fault on our end (e.g., missed turnaround with no designer assigned), the Client is entitled to a full refund for that billing cycle or a credit toward the next cycle, at the Client's choice.
2.5 Downgrades and Pauses. Downgrading a plan or pausing a subscription does not trigger a refund for the current cycle; changes take effect from the next billing cycle as outlined in our Terms and Conditions.
3. General Conditions
3.1 Refund Method. Approved refunds are issued to the original payment method used at checkout, unless otherwise agreed.
3.2 Currency and Fees. Refunds are issued in the original currency charged. Any third-party payment processing fees that are non-recoverable by Topdesignr may be deducted from the refunded amount.
3.3 Abuse of Policy. Topdesignr reserves the right to decline refund requests that show a pattern of abuse of this policy (e.g., repeated claims without valid basis, requesting refunds after full handover and use of final files).
3.4 Handover Files. Once files have been through our official signed handover process and ownership has transferred to the Client, that portion of the project is not eligible for refund.
4. Contact
To request a refund or check the status of an existing request, submit a ticket through your Topdesignr dashboard or contact:
Topdesignr
Email: [email protected]