Privacy Policy

Last Updated: August 4, 2026

This Privacy Policy explains how Topdesignr ("Company," "we," "us," "our") collects, uses, discloses, and protects information when you visit topdesignr.com (the "Site") or use our design services (the "Services"). By using the Site or Services, you agree to the practices described in this Policy.

1. Information We Collect

1.1 Information You Provide Directly

  • Name, email address, phone number

  • Company name and billing address

  • Payment and billing details (processed via third-party payment processors; we do not store full card numbers)

  • Project briefs, brand assets, files, images, and other content you upload or share for design work

  • Account login credentials

  • Communications with us (support requests, emails, chat messages)

1.2 Information Collected Automatically

  • IP address, browser type, device type, operating system

  • Pages visited, time spent on the Site, referring URLs

  • Cookies and similar tracking technologies (see Section 6)

1.3 Information from Third Parties

  • Payment confirmation data from payment processors

  • Information from integrated tools (e.g., project management, communication, or scheduling platforms) you connect to your account

2. How We Use Your Information

We use collected information to:

  • Create and manage your account and subscription

  • Deliver, manage, and improve design services

  • Process payments and issue invoices

  • Communicate with you about orders, projects, and support

  • Send service-related notices and, where permitted, marketing communications

  • Generate and maintain handover and IP transfer documentation

  • Verify the authenticity of handover documents through our system

  • Detect, prevent, and address fraud, abuse, or security issues

  • Comply with legal obligations

3. Legal Basis for Processing (UK/EEA Clients)

Where applicable under UK GDPR or EU GDPR, we process personal data on the following bases: performance of a contract with you, our legitimate business interests (e.g., improving Services, preventing fraud), your consent (e.g., marketing communications), and compliance with legal obligations.

4. How We Share Information

We do not sell your personal information. We may share information with:

  • Designers and internal team members assigned to fulfill your project

  • Payment processors to complete transactions

  • Service providers who support our operations (hosting, analytics, email delivery, customer support tools), bound by confidentiality obligations

  • Legal and regulatory authorities where required by law, court order, or to protect our rights

  • Successors in the event of a merger, acquisition, or sale of assets, subject to this Policy or a substantially similar one

5. International Data Transfers

Topdesignr is based in Bangladesh, and your information may be accessed, stored, and processed there and in other countries where our team or service providers operate. Where required (for example, for UK or EU clients), we take reasonable steps to ensure such transfers are subject to appropriate safeguards.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site, remember preferences, and analyze usage. You can control cookies through your browser settings; disabling cookies may affect Site functionality. We may use analytics tools (e.g., Google Analytics) that collect usage data on our behalf.

7. Data Retention

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Project files and handover records are retained as needed for verification purposes and business records, after which they are securely deleted or anonymized.

8. Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information, subject to legal and contractual retention needs

  • Object to or restrict certain processing

  • Request a portable copy of your data

  • Withdraw consent where processing is based on consent

  • Opt out of marketing communications at any time via the unsubscribe link or by contacting us

To exercise these rights, contact us using the details in Section 13. We may need to verify your identity before fulfilling a request.

10. Marketing Communications

If you have opted in, we may send you emails about new services, offers, or updates. You may unsubscribe at any time using the link in any marketing email or by contacting us directly. Service-related communications (e.g., order updates, billing notices) are not subject to opt-out while you have an active account.

11. Children's Privacy

The Services are not directed at individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

12. Third-Party Links

The Site may contain links to third-party websites or tools. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies.

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, contact:

Topdesignr
Email: [email protected]

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top will reflect the most recent revision. Material changes will be communicated to active clients via email where appropriate.